ATTENTION: CSB Bank will NEVER ask our customers to verify their personal financial information in any unsolicited e-mail or web site link. This is a common scam used to obtain your personal financial information. If you receive such a request or have any questions, please contact CSB Bank at 1-800-905-7392.
The directors, officers and employees of Capac Bancorp, Inc. and its affiliates, CSB Bank and CSB Community Insurance Agency (collectively, "CSB" or "we") respect your right to confidentiality and maintain physical, electronic and procedural safeguards to protect your non-public personal information. All of our employees are held to strict standards of conduct in order to ensure the confidentiality of our customers' personal information. We work hard to earn your confidence and preserve your trust.
What Information We Collect
We may collect the following personal information about you:
- Information we receive from you on requests for products or services, applications, other loan and account forms, and online or other correspondence, such as your name, address, phone number, e-mail address, social security number, assets, debts and income;
- Information about your transactions with us or others, such as your account balance, location of transactions, payment history, parties to transactions and overdraft history;
- Information we receive from others, such as credit bureaus, regulatory agencies, or others from whom you have authorized us to obtain information;
- Information acquired though the your participation in surveys, questionnaires and promotions, if any;
- Information provided, derived or captured from your activities on our website(s), such as your Internet Protocol address, browser type, operating system, Internet Service Provider, time stamps, the prior and following websites you view and/or banner ads you click. This type of indirect information gathering is described more fully below under the heading "COOKIES"; and Information that we may be required or permitted by law to obtain from you.
How We Use Your Information
We collect information about you to help serve your financial needs, provide client service, and fulfill various legal and regulatory requirements. Non-public information about you allows us to respond more accurately and efficiently to your requests, identify opportunities to give you more convenience and control by developing new services that may benefit you, secure your accounts, help protect you and us from fraud, help us assess your needs and preferences and otherwise better serve you. We may also use this information to inform you about important information relating to your account, including important administrative information, to customize your browsing experience and to inform you about additional products, services or promotions that may be of interest to you.
What Information We Disclose
- Financial service providers such as custodians, consultants, or other third parties required to complete a transaction you have requested, to help service your account, and to provide us with operational and marketing support and/or services;
- Financial services companies with who we have joint marketing or other arrangements, such as credit card companies;
- Non-financial companies under servicing or joint marketing agreements, such as printing firms and mailing firms that may assist us in the distribution of our materials, and other companies that offer high-quality products and services that might be of value to our clients (examples of such arrangements, may be airlines, telecommunications companies, and other services providers, and types of information shared include names, e-mail addresses, mailing addresses, and general account information); and
- Regulatory, law enforcement, governmental and/or other third parties where required by law, in response to a subpoena or other legal process, when conducting investigations, reporting to a credit bureau and/or as otherwise required or permitted by law, or when necessary to protect our rights or property.
In all cases, your non-public personal information is protected. These third parties will be bound by law or by contract to use such information only for purpose for which it is disclosed, and will not be permitted to use or share your non-public personal information for any other purpose.
Should you close your account with us, we will retain your information, including non-public information, but only use it to comply with regulatory requirements and to periodically contact you to offer you the opportunity to reactivate your account or participate in other valuable offers.
Information Sharing within Affiliates and Your Ability to "Opt-Out"
As noted above, we may share any of the non-public personal information that we collect about you with our affiliates as permitted by law.
The Fair Credit Reporting Act gives you an opportunity to limit the sharing of "non-experience information" with our affiliates. "Non-experience information" includes information that is used, expected to be used, or collected for the purpose of establishing your eligibility for consumer credit, insurance or deposit accounts and is not related solely to your transactions or other experience with us including:
- From your applications, such as your income and marital status;
- From a credit report, such as your credit history; and
- From sources used to verify representations made by you, such as open lines of credit or employment history.
If you prefer that we do not share "non-experience information" about you with our affiliates, you may "opt-out", that is, you may direct us not to share this information by calling us toll free at 1-800-905-7392.
How We Handle E-mail
We preserve the content of your e-mail, your e-mail address and our response, for a reasonable period of time, so that we can efficiently handle any follow-up questions you may have, and to meet legal and regulatory requirements. If we think that a particular bank account or service might apply to your situation, we may occasionally contact you at your e-mail address to inform you of potential benefits and availability. Inquiries sent through our "Contact Us" link may not be secure and our response back to you will not include confidential account information. You may also contact us by phone, US postal mail, or by visiting our nearest branch. See our "Locations" web page for information about our branch locations
Online Planning Tools
There are many planning tools throughout our website(s) to help you make the financial decisions that are right for you in the privacy of your own home. We encourage you to try all of your "what if" scenarios as often as you like. When you use the various planning tools on our website(s), the calculations run on your PC or server. We do not capture the personal information you provide on these planning tools. Examples of such tools include the Loan Payment Calculator, the Savings Value Calculator, and the IRA Calculator.
Use of "Cookies"
Our website(s) makes use of "cookie" technology. A "cookie" is a small text file placed on your hard drive by page servers so it can be read back later from that browser. This is useful for having the browser remember specific information, such as pass codes and login identification. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or collect personally identifiable information to determine who you are, or capture your e-mail address. Our cookies are used for internal purposes only, such as to measure web site activity and address security within Internet Banking, and are not used to collect or disseminate personal information to any third party.
One of the most beneficial uses of cookies is website personalization, where you are able to customize the information you see. For example, by using cookies as part of our Internet Banking, you can personalize your website. Each time you access your online account homepage, the browser will remember your preferences until the cookie expires.
Cookies are also used on our website(s) to help us monitor traffic patterns and see how a user navigates through our website. This helps identify what sections of our website are visited most often so we can provide more information on the topics and subjects that our customers are interested in. For instance, we may share website usage information about visitors to the website with reputable advertising companies for the purpose of targeting our Internet banner advertisements on our website(s). For this purpose pixel tags (also called "clear gifs") may be used to note the pages you've visited. The information collected by the advertising company through the use of these pixel tags is not personally identifiable.
Cookies may also be placed by third parties when you access their sites through linking from our website(s). We do not have access to these cookies or any information that these cookies may contain. Please contact the third-party site for more information on these cookies. Although we encourage third parties to adhere to appropriate privacy policies and standards, we are not responsible for the actions or policies of such parties.
Our Security Procedures
We also take steps to safeguard customer information. We restrict access to your personal and account information to those employees who "need-to-know" that information to provide products and services to you, or otherwise service your account. Employees who violate these standards will be subject to disciplinary measures. For more information about our security procedures, please review our Security Statement on this website.
Your Right to Opt Out, Edit and Update
You have the right to opt out of providing certain information, from being contacted by or receiving information from CSB, its advertisers, affiliates and/or strategic partners, and to choose how CSB uses your information. You also have the right to review, edit and update your account information, including all non-public information, at any time. To exercise these rights, please send an e-mail with your request to: firstname.lastname@example.org or call our customer service department at (800) 905-7392.
Information Security Officer
Capac Bancorp, Inc. & Affiliates
206 N. Main Street
Capac, MI 48014
CSB Bank requires all of its vendors and divisions to take proactive steps to ensure that the systems they own or participate in contain adequate security measures to help prevent unintended distributions of confidential information and fraud-related losses. CSB Bank employs a field-proven security infrastructure, and we continually assess new technology for protecting our customers' information. This Security Statement is designed to inform you of some of the methods, processes and procedures used by CSB Bank to help ensure the security of your personal information.
Employees and Firewall
All of CSB Bank's employees are held to strict standards of conduct in order to ensure the confidentiality of our customers' information. Additionally, our firewall technology is the first line of defense in preventing unauthorized access to any information transmitted. Our Internet Banking Service Bureau employs a series of firewalls, which are configured computers that sit between our internal network and the external Internet. These firewalls provide a gateway that controls access to CSB Bank's Internet Banking Service Bureau, helping to protect our customers' information and our systems from unauthorized activity over or through the Internet.
Before our customers can access our Internet Banking Service Bureau, their user ID and password are required to be entered. Without the proper login, customers cannot see or access their accounts. Additionally, our Internet Banking Service Bureau will lock out access to an account after three (3) unsuccessful login attempts. Passwords are case sensitive and it is recommended that passwords are combinations of letters and numbers. It is required that passwords be changed every ninety (90) days.
Time Out Feature
Our Internet Banking Service Bureau also has a time out feature. This feature automatically logs a customer out of his or her session after five (5) minutes of inactivity (by use of a "cookie"). However, for privacy reasons, it's always safer to actually log off the system when you finish conducting your bank business, instead of relying on this back-up security feature.
Account Number Masking and Account Aliases
For security reasons, customers' complete account number(s) never appear on the computer screen. When the account number is displayed it should appear as xxxxxx789 instead of 123456789. Masking should occur from the left. Account "Aliases" are user-defined titles for that customer's account(s) (e.g., "my checking") and are to be used when displaying account information.
When customers are accessing their accounts or other sensitive data through our Internet Banking Service Bureau, the connection is automatically converted into a secure Internet communications session.
Included in our Internet Banking Service Bureau is the capacity to allow only secure connections by our customers. When our customers access their account information or other sensitive data through our Internet Banking Service Bureau, a 128-bit encryption system is automatically activated to protect the transmission of information from unauthorized sources. Utilizing Secure Socket Layer ("SSL") technology, transmissions of web pages and data between CSB Bank and its customers are completely encrypted, which means the information is scrambled in such a way that it cannot be read by anyone other than our customers and us. Using SSL encryption is common in the industry and in Internet applications that require security and privacy for sensitive data.
Steps You Can Take
You can take steps to enhance security of your information and help control risks when using your personal computer or when conducting activities on the Internet. Some of these steps are:
- keeping your password, account numbers, Personal Identification Numbers and other account data confidential;
- logging off of your computer when you're finished with a session;
- installing and updating virus protection software;
- using caution when opening e-mails received from unknown sources;
- ensuring your browser is using the highest encryption available;
- using good judgement in communicating with others, especially those you do not know;
- providing only non-sensitive and non-confidential information in an unsecured e-mail requests or responses; and
- routinely reviewing and reconciling your account information.
Third Party Service Providers
Password and Site Access
You are solely responsible for the security of online access to this Site and your account, and you must take precautions to protect the confidentiality of your password and other login information. You should not share your password or login information with any other person or entity, and will be required to periodically change your password. You are solely responsible for verifying the accuracy of all transactions placed in your account and for ensuring that you receive a confirmation for all transactions placed for your account.
Contact CSB Bank immediately if you suspect unauthorized use of your password or login information, or any other unauthorized activity on your account. You are and will be responsible for all activities conducted on and with the Site that make use of your password and/or login information, and for any charges or fees incurred by the use of that password and/or login information, including any use you may subsequently contend was not authorized by you. CSB Bank may justifiably rely that any orders or instructions received through any electronic systems and placed under your account number or password were placed or authorized by you.
Site Materials, Services and Software
Through this Site, CSB Bank may make available to you: (a) certain audio and visual articles, text, information, data, images, illustrations, photographs, video, documents and other materials contained or displayed in or made available through the Site (collectively, "Materials"); and (b) various services and functionality (collectively, "Services").
You shall not: (a) remove or destroy any proprietary rights marks or legends on or in the Site; (b) modify, enhance, adapt, translate, or create derivative works of the Site; (c) republish, post, transmit, transfer, distribute, assign, sublicense, rent, lease or sell the Site; (d) decompile, disassemble or reverse engineer the Site; (e) reproduce or make copies of the Site; (f) "frame" or "mirror" the Site on any other server or Internet-based device; and/or (g) access, view, download, print, use and/or display the Site for any commercial or other money-making purpose, except for your own financial purposes. You acknowledge that certain elements of the Site are, or may in the future be, licensed to CSB Bank by third parties and that the availability of such elements may cease automatically, without notice or liability on the part of CSB Bank.
CSB Bank and/or its licensors own and shall retain all rights, title and interests, including all intellectual property rights, in and to the Site, and all elements thereof. Except for the express licenses granted to you herein, you neither have nor acquire any rights, title or interests in or to the Site, or any element thereof.
"CSB Bank" and all other names, marks, symbols and logos used in connection with the Site are trademarks of CSB Bank or other third parties (the "Marks"). CSB Bank grants you no license, permission or authorization to reproduce or use any Marks, whether owned by CSB Bank or a third party. You agree not to display, copy, redistribute or use any Marks in any manner for any reason without CSB Bank's prior express written consent.
You agree to abide by all applicable local, state, and federal laws, regulations, statutes, rules and ordinances, in connection with your use of the Site. Without limiting the foregoing, you shall not use the Site to: (a) send unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (b) harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses; (c) transmit or post unlawful, harassing, bigoted, racist, hateful, libelous, abusive, tortious, defamatory, threatening, harmful, invasive of another's privacy, vulgar, obscene or otherwise objectionable material of any kind or nature or which is harmful to minors in any way; (d) transmit or post any material that may infringe the intellectual property rights or other rights of third parties, including trademark, trade secret, copyright or right of publicity; (e) transmit or post any material that contains software viruses or other harmful or deleterious computer code, files or programs such as Trojan horses, worms, time bombs and cancelbots; (f) interfere with or disrupt servers or networks connected to the Site or violate the regulations, policies or procedures of such networks; (g) attempt to gain unauthorized access to the Site or computer systems or networks connected to the Site through password mining or any other means; (h) harass or interfere with another user's use and enjoyment of the Site; or (i) transmit or post, or promote the transmission or posting of, an illegal or unauthorized copy of another person's work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devises, or providing pirated content or links to pirated content files. In addition, you agree not to use any device, software, or routine, including but not limited to any viruses, worms, time bombs, to interfere or attempt to interfere with the proper working of the Site or any Service, or to intercept any system, data or personal information from the Site, nor will you take any action that imposes an unreasonable or disproportionately large load on the Site infrastructure.
Financial and Market Information
CSB Bank may make a broad range of financial and market information available to you through the Site, and may also make various financial calculators, worksheets or other tools available to you. CSB Bank makes such information and products available to you as a convenience and does not endorse any particular product or service.
CSB Bank receives much of its information from companies not affiliated with CSB Bank and we believe all sources of such information to be reliable; however, CSB Bank does not guarantee or make any warranty regarding the timeliness, sequence, accuracy, suitability, or completeness of such information. You are responsible for ensuring that your Web browser preferences, such as cache, are set to receive the most recent version of pages and therefore the most recent data.
The views expressed in market and other commentaries published on this Site do not constitute investment advice or recommendations by the commentator or CSB Bank. Commentaries are provided for informational purposes only, and are not an offer or recommendation of any security, or a prediction of future performance. CSB Bank does not participate in the preparation of or otherwise review commentaries prepared by any third party, and are not responsible for such information.
No information or tools provided on this Site is to be construed as legal, tax, investment, financial, or other advice. Nothing in this Site should be construed as a solicitation, recommendation, representation of suitability or endorsement of any security. You are solely responsible for making decisions for your account.
Please exercise discretion while browsing the Internet using the Site. You should be aware that when you are on the Site, you could be directed to other Sites that are beyond CSB Bank's control. There are links to other Sites from these pages that take you outside of CSB Bank's Site. This includes links from advertisers, sponsors, and content partners that may use CSB Bank's logo(s) as part of a co-branding agreement. These other Sites may send their own "cookies" to users, collect data, and/or solicit personal information. CSB Bank reserves the right to disable links from third party sites to this Site at any time in its sole discretion.
CSB Bank is not affiliated with, nor does CSB Bank endorse or sponsor, any Sites on the Internet that are linked through or to the Site. CSB Bank provides any such links to you only as a matter of convenience, and in no event shall CSB Bank be responsible or liable for any information, content, products, services or other materials on or available from or through such sites. CSB Bank explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Site. CSB Bank has not taken any steps to confirm the accuracy or reliability of any of the information contained in such third party sites or content. CSB Bank does not make any representations or warranties as to the security of any information (including, without limitation, non-public financial information) you might be requested to give any third party, and you hereby irrevocably waive any claim against CSB Bank with respect to such sites and third party content. CSB Bank strongly encourages you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.
Personalization of the Site
DISCLAIMER OF WARRANTIES
THIS SITE, INCLUDING ALL MATERIALS, SERVICES, SOFTWARE, INFORMATION AND OTHER CONTENT AVAILABLE ON AND/OR THROUGH THIS SITE, IS PROVIDED BY CSB BANK "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, CONTINUED AVAILABILITY, QUALITY, ACCURACY AND/OR SYSTEM COMPATIBILITY. IN ADDITION, NO WARRANTIES SHALL ARISE FROM ANY COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE.
BY USING THIS SITE, YOU ASSUME ALL OF THE RISKS ASSOCIATED WITH SUCH USE, AND YOU EXPRESSLY RELEASE CSB BANK, AND ITS THIRD PARTY INFORMATION AND SERVICE PROVIDERS, FROM ANY AND ALL LIABILITY, CLAIMS AND/OR LOSSES ARISING FROM OR CONNECTED WITH SUCH RISKS.
YOU ACKNOWLEDGE THAT: THE SITE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS; THE SITE MAY BECOME INOPERABLE OR OTHERWISE UNAVAILABLE FOR PERIODS OF TIME; MATERIALS AND/OR SERVICES AT THE SITE MAY BE OR BECOME OUT OF DATE AND CSB BANK MAKES NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES. CSB BANK ASSUMES NO RESPONSIBILITY FOR ERRORS OR OMISSIONS IN THE INFORMATION, DOCUMENTS, SOFTWARE, MATERIALS AND/OR SERVICES WHICH ARE REFERENCED BY OR LINKED TO THIS SITE. REFERENCES TO THIRD PARTIES, THEIR SERVICES AND PRODUCTS, ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.
LIMITATION OF LIABILITY
REGARDLESS OF THE FORM OF ACTION OR THEORY OF RECOVERY, IN NO EVENT SHALL CSB BANK, ITS LICENSORS AND/OR ITS SERVICE PROVIDERS BE LIABLE OR RESPONSIBLE TO YOU IN ASSOCIATION WITH THE SITE, OR YOUR USE THEREOF, FOR ANY: (A) INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, EVEN IF THEY ARE AWARE OF THE POSSIBILITY OF SUCH DAMAGES; (B) LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOST EXPECTANCY AND/OR BUSINESS INTERRUPTIONS; AND/OR (C) DIRECT DAMAGES IN AN AMOUNT GREATER THAN FIVE THOUSAND U.S. DOLLARS ($5,000.00 US). ANY CLAIM RELATED TO THE SITE MUST BE INITIATED WITHIN ONE (1) YEAR OF THE DATE YOU KNEW, OR REASONABLY SHOULD HAVE KNOWN, OF THE EXISTENCE OF SUCH CLAIM.
CSB BANK SHALL NOT BE RESPONSIBLE OR LIABLE FOR THE FOR ANY DELAY OR FAILURE IN THE SITE, OR ANY COMPONENT THEREOF, OR YOUR ABILITY TO ACCESS OR USE THE SITE, RESULTING FROM CAUSES OUTSIDE OF CSB BANK'S CONTROL, INCLUDING, WITHOUT LIMITATION, POWER OUTAGES, ACCIDENTS, STRIKES, FIRES, WAR OR ACTS OF GOD.
Applicable Law, Severability and Waiver
This Site is controlled and operated from locations in the U.S. and is intended for the sole use of current and prospective customers of CSB Bank. Additionally, this Site is intended for use by U.S. residents only and is not intended for use or distribution in any other jurisdiction. Any diversion of the Site contrary to United States law is prohibited. CSB Bank makes no representation that the Site is appropriate or available for use outside of the U.S. Those who choose to access and use the Site do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
Software in the Site may further be subject to U.S. export controls. No Software in the Site may be downloaded or otherwise exported or re-exported: (a) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country to which the U.S. has embargoed goods; or (b) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using the Software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.<< Back to Top